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Post by John on Sept 2, 2016 10:50:07 GMT
The problem is once someone starts lying, it becomes very difficult to remember which lies they've told to who.
And when a comparison is made between all publications by SSP there are worrying and conflicting messages being passed.
One of the more worrying is when the damaged hardware was actually identified. If anyone spoke to their account managers around 9am on 31/08 they were told that a hardware problem had been identified with disks being replaced that morning, however, a publication stated that this problem was only discovered in the 'late afternoon/evening' of 31/08, with full identification of the issue being made overnight 31/08 into 01/09.
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Post by benmott on Sept 2, 2016 10:50:32 GMT
We left SSP earlier this year, I have to say we lost confidence in SSP completely - the slow speeds mentioned above were infuriating and a promised move to a new datacentre'Powergate' with new citrix environment etc was promised as a holy grail. Was meant to be implemented by June 2015 - still not in place as they kept finding issues. Was the final straw for us. Moving has been hard (not helped by further SSP incompetence) but ultimately worth it. I'm sure there are better alternatives out there but this has to be weighed up with both the time and financial implications. Did you have any issues getting out of your contract?
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gary
New Member
Posts: 4
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Post by gary on Sept 2, 2016 10:53:20 GMT
its funny, since my rants on twitter, Transactor (seemingly an ssp rival) have started following me.
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Post by benmott on Sept 2, 2016 10:55:46 GMT
its funny, since my rants on twitter, Transactor (seemingly an ssp rival) have started following me. Haha! Me too. They are like vultures!
I bet opengi are loving this.
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Post by John on Sept 2, 2016 10:57:13 GMT
We've had calls from Acturis, OpenGI and Transactor. Bet they won't be offering any 'deals' to SSP refugees though. #fullprice
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Post by John Richardson on Sept 2, 2016 10:57:19 GMT
ExSSPUser - where did you move to, and how do you find it?
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Post by Andy on Sept 2, 2016 10:59:01 GMT
I have spoken with our IT consultants and they have categorically told me that in no way would a power outage encrypt data. Their main concern was why the system did not fail over to the backup in the South of England and why there was only one generator providing secondary power. Their stance on it was that it is highly likely that there has been some sort of hack (probably ransomware) and that SSP have involved an outside firm (prob as part of they cyber/commercial crime insurance) to recover any data and deal with the reputational damage which is why there is a lack of updates. It may be an idea to keep this forum running so that we can all sing from the same hymn sheet when it comes to post event matters/compensation/looking at their SLA etc etc All in all, it is terrible and I hope that there is a full and frank statement following this debacle. I wish you all luck in getting things back as soon as possible. Keep smiling
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Post by benmott on Sept 2, 2016 11:04:04 GMT
I've shared the link of this page on Linked-in and twitter. The more users we can get involved with this the better
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Post by BIS on Sept 2, 2016 11:17:57 GMT
Ageas and Aviva have been absolute stars in this. My concern is loss of new business and not being able to invite renewals. The amount of backlog to clear when they do eventually get back on is going to be horrendous. Overtime to be paid by SSP? ?
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Post by James Woollam on Sept 2, 2016 11:25:36 GMT
I own Hayes Parsons, an £11n gwp commercial broker based in Bristol. I can only echo the comments of people worried over data loss, and lack of mirror site use. Plus the horrendous lack of communication. They are simply not being open with us and this is our livelihoods. I only bought the system because of the data security and back up/mirror site aspects. Certainly wasn't for the reliability.
I have found Aviva and Axa most helpful so far. No one has been particularly unhelpful aside from BIBA and SSP.
If and when we are back up I am certainly interested in negotiating and potentially seeking legal advice as a group. However for now what we really require is absolute assurance on data and a realistic timescale on business to let us manage our clients and business
James
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Post by Exsspuser on Sept 2, 2016 11:30:27 GMT
We left SSP earlier this year, I have to say we lost confidence in SSP completely - the slow speeds mentioned above were infuriating and a promised move to a new datacentre'Powergate' with new citrix environment etc was promised as a holy grail. Was meant to be implemented by June 2015 - still not in place as they kept finding issues. Was the final straw for us. Moving has been hard (not helped by further SSP incompetence) but ultimately worth it. I'm sure there are better alternatives out there but this has to be weighed up with both the time and financial implications. Did you have any issues getting out of your contract? We were at end of our deal, the renewal presentation from SSP was a shambles. With Acturis now, obviously not an easy process given the upheaval involved but much more stable and with Office 365 easy to keep control of your own outlook etc - not eggs in 1 basket like ssp
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Post by RichS on Sept 2, 2016 11:36:37 GMT
Now planning to move to other data centre! You couldn't make it up!
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Post by James Woollam on Sept 2, 2016 11:42:42 GMT
Now planning to move to other data centre! You couldn't make it up! Where have they said this??
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Post by Exsspuser on Sept 2, 2016 11:46:44 GMT
I have spoken with our IT consultants and they have categorically told me that in no way would a power outage encrypt data. Their main concern was why the system did not fail over to the backup in the South of England and why there was only one generator providing secondary power. Their stance on it was that it is highly likely that there has been some sort of hack (probably ransomware) and that SSP have involved an outside firm (prob as part of they cyber/commercial crime insurance) to recover any data and deal with the reputational damage which is why there is a lack of updates. It may be an idea to keep this forum running so that we can all sing from the same hymn sheet when it comes to post event matters/compensation/looking at their SLA etc etc All in all, it is terrible and I hope that there is a full and frank statement following this debacle. I wish you all luck in getting things back as soon as possible. Keep smiling There was definitely a powercut there last Friday- see Western Power's Twitter I got the feeling SSPs hardware was well past its sell by date - hence why running unsupported versions of Citrix.
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Post by CNLTD on Sept 2, 2016 11:59:48 GMT
Considering the system is protected by a UPS the power issues should not have affected the hardware at all. The fact they have not flicked over to the "other" data centre would indicate it does not have the capacity. After working with brokers on Applied, Acturis Pure Sirius21 Sirius PMB Misys over the years is a software house the most suitable person to host the system you rely on ? Maybe leveraging multiple cloud solutions for example Office 365 and one drive for your email and file storage (S drive for SSP customers ) Acturis and Office 365 gives a good balance in my opinion. I like that there is very little within the contract as to financial penalties for downtime, where do brokers stand on financial loss recovery ?
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