Shan-Top Marques Insurance
Guest
|
Post by Shan-Top Marques Insurance on Sept 2, 2016 14:02:49 GMT
Hi
Is anyone considering taking legal action as a group?
|
|
|
Post by IT on Sept 2, 2016 14:09:28 GMT
|
|
|
Post by Disgruntled on Sept 2, 2016 14:50:25 GMT
Glad that the FCA are now involved . . . not!!
|
|
|
Post by LM on Sept 2, 2016 15:17:34 GMT
Wish i still had m3- far better system. Its obvious they have lost our data. Im furious as have turned away so much buisness this week. Have no idea what rnls i have due as all records on the system and am paperless office. Does anyone have any ideas how i can find who is due for rnl?
Cant imagine a power surge would have cause this much damage -they have probably been hacked or something. Or it could be to do with their system update that they were meant to do last weekend - it said on their reminder email that they would be doing something with their storage unit that weekend! They wont tell us the truth as they class it as "business protection" - a quote that they have quoted to me several times on other major issues that there has been on this system.
|
|
|
Post by M3 User on Sept 2, 2016 15:28:11 GMT
Bearing in mind all the comments about preferring M3 is there anyone out there who actually has something good to say about Pure?
|
|
|
Post by Hopping mad on Sept 2, 2016 15:29:27 GMT
Glad that the FCA are now involved . . . not!! You can opt out of the list that is being sent to the fca. I can't imagine the fca being particularly helpful or sympathetic in these circumstances.
|
|
|
Post by janet on Sept 2, 2016 15:29:31 GMT
There is nothing anywhere on the net about large power surges in that area at the time they said all this happened.......
|
|
|
Post by ExSSPUser on Sept 2, 2016 15:36:08 GMT
There is
|
|
|
Post by Worried Ssp user on Sept 2, 2016 15:39:36 GMT
Bearing in mind all the comments about preferring M3 is there anyone out there who actually has something good to say about Pure? M3 was/is a great system. Since moving to Pure we have had nothing but problems. Our staff have found the change really challenging and subsequently we have major accounts issues. Our commissions are all wrong, our letters don't work properly and the system keeps freezing. We have been sold a basket case that was not even finished. I don't think pure can cope with the number of users or applications and processes. The system is over complicated, give me M3 any day of the work. I am seriously considering another software provider. I spoke to a solicitor earlier and they think we could have good case for breach of contract and something called enforced contract which basically means we forced into signing a contract under pressure that we did not need to. Apparently there was nothing in the M3 contract saying we had to leave it or that it could be replaced. This story has got a long way to go. I would think there are hundreds of Ssp users that feel they have been needlessly forced to migrate to pure.
|
|
|
Post by RichS on Sept 2, 2016 15:44:55 GMT
Bearing in mind all the comments about preferring M3 is there anyone out there who actually has something good to say about Pure? M3 was/is a great system. Since moving to Pure we have had nothing but problems. Our staff have found the change really challenging and subsequently we have major accounts issues. Our commissions are all wrong, our letters don't work properly and the system keeps freezing. We have been sold a basket case that was not even finished. I don't think pure can cope with the number of users or applications and processes. The system is over complicated, give me M3 any day of the work. I am seriously considering another software provider. I spoke to a solicitor earlier and they think we could have good case for breach of contract and something called enforced contract which basically means we forced into signing a contract under pressure that we did not need to. Apparently there was nothing in the M3 contract saying we had to leave it or that it could be replaced. This story has got a long way to go. I would think there are hundreds of Ssp users that feel they have been needlessly forced to migrate to pure. I would imagine that SSP have breached the unwritten 'bond of mutual trust and confidence' that I believe underlies contracts and in so doing may give brokers an opportunity to avoid these contracts
|
|
|
Post by ... on Sept 2, 2016 15:45:02 GMT
Just heard from an insurance company representative they've been advised that next update for them is monday
|
|
|
Post by M3 User on Sept 2, 2016 15:58:13 GMT
Bearing in mind all the comments about preferring M3 is there anyone out there who actually has something good to say about Pure? M3 was/is a great system. Since moving to Pure we have had nothing but problems. Our staff have found the change really challenging and subsequently we have major accounts issues. Our commissions are all wrong, our letters don't work properly and the system keeps freezing. We have been sold a basket case that was not even finished. I don't think pure can cope with the number of users or applications and processes. The system is over complicated, give me M3 any day of the work. I am seriously considering another software provider. I spoke to a solicitor earlier and they think we could have good case for breach of contract and something called enforced contract which basically means we forced into signing a contract under pressure that we did not need to. Apparently there was nothing in the M3 contract saying we had to leave it or that it could be replaced. This story has got a long way to go. I would think there are hundreds of Ssp users that feel they have been needlessly forced to migrate to pure. Thanks for your comments. Obviously, I am very pleased that we backed out of our contract to move to Pure when we realised from the demo system that there were serious failings but I am certainly not gloating at all you poor Pure users who have been let down so badly by SSP in providing a half finished system and the current situation is terrible. I am by no means a computer expert but their explanations do not make sense and like others I suspect there is a bigger story out there. I really don't know how SSP will ever restore the Brokers confidence.
We have a Client who operates a cloud data storage centre with a mirror site, UPS protection and a backup generator. They frequently test and verify their disaster recovery systems and they cannot understand how this can possibly happen to SSP in the way in which SSP are describing it.
|
|
|
Post by M3 on Sept 2, 2016 16:06:55 GMT
Is there anything that Pure is better at than M3?
|
|
Spenser Eclipse Insurance Serv
Guest
|
Post by Spenser Eclipse Insurance Serv on Sept 2, 2016 20:38:23 GMT
We have been using ssp since they took over jarrogate sprite and I have never known as situation like this. How can a global company not have a contingency plan in place to keep operating after a major event. As for the excuse of the generator failing, quite frankly I think that is an excuse to cover up something more serious like a security breech or they have lost our data. I dread to think how many clients could be uninsured at present. We are lucky that we still keep paper records, which we do for such a situation like this, but this still does not help in finding our who was and is due for renewal. I must say that Ageas and Allianz have been very helpful so far. I think the lack off useful information coming from ssp and lack of giving us all guidelines on what to do, is just an insult to us, their clients. They should also have transferred all existing customers and records to the new server as soon as it became apparent that they could not rectify the situation within an acceptable 24 or 48 hour time frame from.
|
|
|
Post by Jay on Sept 2, 2016 20:53:27 GMT
Latest 'update' a Joke. They couldn't find their backside with both hands!!!! The saga continues until they make a decision about what actually do. 🙈🙈🙈🙈🙈🙈🙄🙄🙄🙄
|
|