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Post by Exsspuser on Sept 2, 2016 21:02:46 GMT
Btw the 'West London site' mentioned in their latest update = Powergate (ironic name) the same site they'd been promising brokers would be moved to for over 18 months that would solve all their issues. The mention of this site over the Northampton site is also a departure from the DR plan in their contracts.
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Post by Concerned M3 on Sept 2, 2016 21:15:28 GMT
I own a personal lines brokerage and have agreed in principle to switch from m3 to PURE at some point in 2017. Is there anybody here that thinks this is a good idea, irrespective of this latest disaster?
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Post by Sheps on Sept 2, 2016 21:34:24 GMT
They obviously can't move to the second data centre, or they would have done by now. Stop bullshitting and tell us what's really going on.
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Post by Gary abacus on Sept 2, 2016 21:43:33 GMT
I own a personal lines brokerage and have agreed in principle to switch from m3 to PURE at some point in 2017. Is there anybody here that thinks this is a good idea, irrespective of this latest disaster? No, that's all I say lol
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Post by RichS on Sept 2, 2016 21:50:25 GMT
Treated with contempt by SSP. We are beyond the time where we all decide that these people are undeserving of our trust or our money. ALL SSPP customers should jointly write to them withdrawing from their utterly useless product and service
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Post by IT engineer on Sept 2, 2016 22:13:28 GMT
My friend who works in insurance has enlightened me of your disaster, he has sent me all your email updates of events from ssp.
What I would recommend to you all is to ask ssp for a copy of there disaster recovery plan and compare it to your contract. Secondly I would be asking why they chose not to use the secondary data centre as this is there to replicate data and bring up in this very scenario.
This doesn't help your current situation but it does help the aftermath and if you can't afford for this to happen a second time then could help with early termination. also it will help,you understand if they can provide the service they actually state they can in your contract.
Also as a paying customer they cannot withhold information regarding the disaster as again you are in acontractual agreement to deliver a service. Stating they had a San issue is good in some respects but doesn't tell a story, what components went wrong, A San is extremely intelligent and has multiple fail safes and a few disks can't wipe out a whole system. Also I would expect multiple trays of disks not one ! Anyway as I don't have all the information I can't say anymore only my proffesional opinion.
Let's hope they have this resolved by Monday for you.
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Post by Pure broker on Sept 3, 2016 7:42:27 GMT
Hi all, just wondering if anyone has taken any legal advice about this situation? Firstly to find out if we are entitled to compensation and secondly to see whether we have enough grounds to terminate out contract and move to a new provider. I really don't know what to do for the best. We are only a small broker with 8 members of staff. The thought of moving to new a provider fills me with dread after the last few experiences but I feel I may not have a choice as I can't rely on SSP.
What are people's thoughts about taking legal action and moving to new provider? Also which software house would you move to?
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Post by Sean on Sept 3, 2016 9:58:17 GMT
Hi all, just wondering if anyone has taken any legal advice about this situation? Firstly to find out if we are entitled to compensation and secondly to see whether we have enough grounds to terminate out contract and move to a new provider. I really don't know what to do for the best. We are only a small broker with 8 members of staff. The thought of moving to new a provider fills me with dread after the last few experiences but I feel I may not have a choice as I can't rely on SSP. What are people's thoughts about taking legal action and moving to new provider? Also which software house would you move to? I think it very much depends on the profile of your brokerage. Ironically we were Acturis users for 6 years, before we jumped ship, as we needed something a little more bespoke than Acturis could deliver/and we had pockets for. Of course SSP over promised and under delivered (hindsight is a great thing) We run both a retail and wholesale brokerage off two separate branches, and we have limped along for too long...with a inadequate system. After 5/6 nearly 7 years of SSP, we're going back to Acturis again, who can deliver what we wanted at a 1/3 of what it would have cost 7 years ago...but still a heavy chunk. We've moved provider 4 times in 15 years (for various reasons) and we know that we're going to have 12 months worth of hard slog. If you've moved before, you know pitfalls, data transfer mishaps, and of course staff getting used to a new system, so we are going into ours with eyes wide open. We've passed the end of our contract, and are just rolling 6 monthly for now, will need both systems for 12 months in tandem anyhow ..
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Post by John on Sept 3, 2016 10:19:34 GMT
For the question re finding client contact details in a paperless office: If you use a third party finance company such as Close Brothers or Premium Credit (other providers are available), client details are stored on their websites. Most personal lines customers pay on finance so this should help.
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Post by Angus on Sept 3, 2016 22:12:37 GMT
Has there been any further updates in the UK? Am in NZ and information coming through is like piecing together a jigsaw. No actual timeframes have been revealed although they appear "hopeful" for Monday morning. Seeing as they have been hopeful since last Monday I have zero faith in this latest assertion. Has anyone heard how the London site is progressing? I don't understand why they didn't just go there first...what aren't we being told?
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Post by Darren on Sept 4, 2016 8:57:31 GMT
Has there been any further updates in the UK? Am in NZ and information coming through is like piecing together a jigsaw. No actual timeframes have been revealed although they appear "hopeful" for Monday morning. Seeing as they have been hopeful since last Monday I have zero faith in this latest assertion. Has anyone heard how the London site is progressing? I don't understand why they didn't just go there first...what aren't we being told?
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Post by Darren on Sept 4, 2016 8:59:42 GMT
Has there been any further updates in the UK? Am in NZ and information coming through is like piecing together a jigsaw. No actual timeframes have been revealed although they appear "hopeful" for Monday morning. Seeing as they have been hopeful since last Monday I have zero faith in this latest assertion. Has anyone heard how the London site is progressing? I don't understand why they didn't just go there first...what aren't we being told? They have just decided to use the second site in London however from what I have heard is that it is not a mirror of the original site. So it sounds that the second site is going to need a lot of work before we can use it.
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Spenser Eclipse Insurance Serv
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Post by Spenser Eclipse Insurance Serv on Sept 4, 2016 11:13:37 GMT
Latest email today is basically full of the same old bullshit they have been giving us the last week. They say they are progressing the repairs through today and tomorrow, with the usual more updates to follow. Reading between the linrs, I am sorry to say I do not think we will be back up and running tomorrow.
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Post by Pure Mug on Sept 4, 2016 11:19:57 GMT
Has there been any further updates in the UK? Am in NZ and information coming through is like piecing together a jigsaw. No actual timeframes have been revealed although they appear "hopeful" for Monday morning. Seeing as they have been hopeful since last Monday I have zero faith in this latest assertion. Has anyone heard how the London site is progressing? I don't understand why they didn't just go there first...what aren't we being told? They have just decided to use the second site in London however from what I have heard is that it is not a mirror of the original site. So it sounds that the second site is going to need a lot of work before we can use it. That's not what the sales team said when they forced the pure system on us. Nor does it say that in the contract. The contract refers to a seamless switch in the event of a site failure. And the reinstatement of the other site within 3 days. There's more to this than a power cut. A powercut or surge isn't unforseen. Bad planning and arrogance have caused this.
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Post by Darren on Sept 4, 2016 12:55:22 GMT
They have just decided to use the second site in London however from what I have heard is that it is not a mirror of the original site. So it sounds that the second site is going to need a lot of work before we can use it. That's not what the sales team said when they forced the pure system on us. Nor does it say that in the contract. The contract refers to a seamless switch in the event of a site failure. And the reinstatement of the other site within 3 days. There's more to this than a power cut. A powercut or surge isn't unforseen. Bad planning and arrogance have caused this. I'm sure there is much more to this than they are telling us. My brokerage has come across many system issues that they tried to cover up - faults that they knew about before the system went live and did not tell us they were there which led to multiple clients being off cover for a period of time. When we questioned them over it they were told us they had known about these issues but couldn't tell us in case the news got out and it put other brokers off buying into the system. So I really wouldn't put it past them to be lying about this -trying to cover something up. My contract is up shortly and I will not be renewing it with them.
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